Q1: How long is the warranty period for this device?
The product comes with a comprehensive 6-12 month warranty. We provide remote repair guidance, free repair services, or replacements for severe issues during this period.
Q2: How is the product quality guaranteed?
Quality is our top priority. We select premium medical-grade raw materials and perform thorough inspections both during and after production to ensure every unit meets high standards.
Q3: What is the shipping and order process?
We offer FOB pricing with delivery typically within 2-3 days after payment. We use reliable air transport services including DHL, UPS, FedEx, and EMS for global shipping.
Q4: Are there extra accessories included?
A limited set of accessories is tailored to each device. Additional accessories or replacements can be requested or purchased as needed to maintain your skincare regimen.
Q5: What is the Minimum Order Quantity (MOQ)?
We offer varying MOQs based on pricing structures. Sample orders are available at a fair price, and sample costs may be deducted from future bulk orders.
Q6: What needle lengths are available for the Bio Roller G5?
The system supports multiple cartridge options including 0.25mm, 0.5mm, 1.0mm, 1.5mm, and 2.0mm to address various skin concerns from fine lines to deep rejuvenation.