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Frequently Asked Questions
1. Are you an original factory?
Yes, all products are produced by our own ISO9001 certificated factory. We ensure high-quality production standards for exports to EU, North America, and Asia.
2. Do you have patents and own designs for your products?
Yes. We develop and design all products independently. Every product holds specific patent certifications, making our offerings unique compared to other suppliers.
3. How is the product quality guaranteed?
We prioritize product quality with a strict and responsible inspection team. All products have passed CE, ROHS, FCC, 3C, PSE, and KC certifications.
4. What is the warranty policy?
We offer a one-year warranty for all series products, supported by a professional return and refund policy.
5. Can I purchase a sample for testing before a bulk order?
Yes, clients can purchase samples or place trial orders. We maintain consistent quality between samples and large-scale production orders.
6. What are the transportation options?
For samples, we use express services like UPS, DHL, or FEDEX. For bulk orders, we offer flexible shipping via air or ocean based on customer preference.
Earts Beauty
