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Frequently Asked Questions
Q1: Do you have a Minimum Order Quantity (MOQ) request?
A: No MOQ. Sample orders are fully acceptable for testing quality before bulk purchase.
Q2: How can I place an order for this cleansing brush?
A: Firstly, let us know your requirements. We will then provide a quote. Once confirmed, payment is made via PI, and we arrange production immediately.
Q3: Can I customize the product with my own logo?
A: Yes. Please inform us before production and confirm the design, color, and size of the logo you wish to apply.
Q4: What is the warranty period for your products?
A: We offer a half-year (6 months) warranty for all our beauty devices to ensure customer satisfaction.
Q5: How do you handle faulty or defective products?
A: Our defect rate is less than 0.2%. If any issues occur, provide photos or videos for our engineers to confirm. We will send replacements with your next order.
Q6: Is this device safe for use in the shower?
A: Absolutely. It features an IPX7 waterproof rating, meaning it is designed specifically to be safe and effective in wet environments.